Our process in brief
TSA works on a request-for-quote (RFQ) basis. There is no online payment on this site. Every step is confirmed in writing, and all amounts are in US dollars (USD).
| Step | What happens |
|---|---|
| 1. Request a Quote | You send a quote request on this site. No payment, no account. |
| 2. Quotation | We email a formal quotation, valid for 14 days. |
| 3. Confirmation | You confirm the order by email. |
| 4. Proforma invoice | We issue a proforma invoice (PI). |
| 5. Payment | You pay 100% in advance by Wire Transfer or Credit Card (via Wise). |
| 6. Dispatch | We ship worldwide once payment is confirmed. |
Step 1. Request a Quote
Add the instruments you need to your quote list and submit the request. No payment is taken at this step.
Please include:
- brand, model and part number of each instrument;
- quantity;
- your company name and contact person;
- the delivery address (country and city are essential);
- any purchase order number or quotation format your company requires.
If you are not sure which model suits your application, tell us what you need to measure or test and we will help you narrow it down.
Cannot find an item on the site? Send us the brand, model and part number through the Contact page and we will check whether we can quote it.
We will reply to your request by email.
Step 2. Quotation
We review your request and send a formal quotation from sales@tsaindo.com. It states:
- the items, quantities and unit prices in USD;
- the shipping cost as a separate line, with the delivery terms (incoterm) that apply to your order;
- the total in USD;
- the lead time (default: 4 to 6 weeks after payment confirmation);
- the manufacturer’s warranty;
- the payment terms and the validity date.
A quotation is valid for 14 days from the date of issue, until 23:59 Western Indonesia Time (WIB, UTC+7) on the “Valid until” date shown on it.
Step 3. Confirm your order
To proceed, reply to the quotation by email to confirm the order (or send your purchase order). A contract is formed only when we send written order confirmation or dispatch the goods, whichever comes first.
Step 4. Proforma invoice
After you confirm, we issue a proforma invoice (PI) as a PDF. It lists the items, prices, shipping, total, validity and our payment details.
Payment details appear only on the PI, which we send from sales@tsaindo.com. If you receive payment instructions from any other address, contact us before you pay.
Step 5. Payment
- Pay 100% in advance by Wire Transfer or Credit Card (via Wise).
- Quote the PI number as your payment reference.
- Send the proof of payment to sales@tsaindo.com.
- We do not dispatch until payment has cleared in full.
Step 6. Dispatch and delivery
After payment is confirmed, we prepare and ship your order. The delivery terms and who is responsible for import duties and taxes are stated in your quotation. Read Shipping & Delivery.
Frequently asked questions
Do I need an account? No. Send the quote request with your email and company details.
Is anything charged when I request a quote? No. Nothing is charged until you confirm a quotation and pay the proforma invoice.
What does shipping cost? We confirm the shipping cost in your quotation, based on your items and delivery address. Nothing for shipping is charged when you request a quote.
Who pays import duties and taxes? Your quotation states the delivery terms (incoterm) and who is responsible for import duties and taxes. Import licenses or permits required for your goods or destination remain your responsibility. See Shipping & Delivery.
Which payment methods do you accept? Wire Transfer or Credit Card (via Wise), 100% in advance. Other payment terms are not offered by default.
How long does delivery take? The default lead time is 4 to 6 weeks after payment confirmation. We confirm the lead time for your order in the quotation.
What warranty do the instruments have? The manufacturer’s warranty applies, typically 12 months. See Returns & Cancellations.
Can I change or cancel an order? See Returns & Cancellations.
Need help?
Email sales@tsaindo.com or message us on WhatsApp at +62 851-2196-7508.
Before ordering, please also read our Terms of Sale, Shipping & Delivery, Returns & Cancellations and Privacy Policy.