Effective date: October 16, 2026
Shipping at a glance
| Where we ship | Worldwide |
| Shipping cost | Confirmed in your quotation and proforma invoice |
| Delivery terms and import duties | Stated in your quotation |
| Default lead time | 4 to 6 weeks after payment confirmation, confirmed in your quotation |
1. Shipping cost and delivery terms
- We accept orders and ship worldwide. Shipping is not charged online: the Quote List and the quote request show the items only.
- The shipping cost for your order is confirmed in your quotation, based on your items and delivery address. It appears as a separate line on the quotation and on the proforma invoice.
- The quotation also states the delivery terms (incoterm) and who is responsible for import duties and taxes in the destination country. Please read them before you confirm.
- Any import license or permit required for your goods or destination remains your responsibility. We do not under-declare shipment value and we do not mark shipments as gifts.
2. Where we ship
- We ship worldwide to business and institutional addresses. We do not deliver to PO boxes.
- Some destinations or items may be unavailable because of export controls, sanctions or carrier restrictions. If this affects your order, we will tell you in the quotation.
- Items such as lithium batteries or radioactive sources can be subject to transport or import restrictions. If a restriction applies to your items, we will tell you in the quotation.
3. Lead time and dispatch
- We dispatch after your payment has cleared in full.
- The default lead time is 4 to 6 weeks after payment confirmation. The lead time for your order is confirmed in your quotation.
- Lead times are estimates, not guarantees. Delays in transit are not grounds for a refund.
4. Damaged, wrong or missing items
- Report any wrong, missing or damaged item within 3 x 24 hours of the courier’s recorded delivery time.
- Provide an unedited unboxing video that starts before the outer packaging is opened. Without it we cannot process the claim.
- Note any visible carton damage on the carrier’s delivery record before you sign.
See Returns & Cancellations for how claims are resolved.
5. Risk and title
Risk passes to you on delivery. Title passes when payment has been received in full.
6. Failed delivery
Costs caused by an incorrect address, missed delivery attempts or unclaimed parcels are charged to you. Parcels returned for these reasons are not covered by our Returns & Cancellations policy.
7. Delays outside our control
We are not liable for delays caused by customs holds, carrier backlogs, weather, strikes or component shortages. We will keep you informed where we can.
8. Contact
Teknologi Sistem Amanah (TSA)
Email: sales@tsaindo.com
WhatsApp: +62 851-2196-7508
Jl. Maligi Raya (J7QF+2J8), Sukaluyu, Telukjambe Timur, Karawang, Jawa Barat 41361, Indonesia