Effective date: October 16, 2026
This policy explains how cancellations, returns, delivery-fault claims and warranty claims are handled for orders placed with TSA (Teknologi Sistem Amanah). TSA sells to businesses and professional users. Orders go through our request-for-quote process and are paid in advance against a proforma invoice (see How to Order).
Summary
| Situation | What applies |
|---|---|
| Before you confirm a quotation | You may decline. The quotation lapses after its validity date. |
| After payment, before dispatch | Contact us right away. Amendment or cancellation is at our discretion. |
| Change-of-mind return | Not accepted. |
| Wrong, missing or damaged on arrival | Report within 3 x 24 hours with an unboxing video. |
| Faulty instrument | Manufacturer’s warranty, typically 12 months from the invoice date. |
1. Cancellations
- Before you confirm a quotation, you can simply decline it.
- If your order has been paid but not yet dispatched, contact us right away at sales@tsaindo.com. We may amend or cancel the order before dispatch at our discretion.
- Once an order has been dispatched, it can no longer be cancelled.
2. Returns: general rule
- Change-of-mind returns and exchanges are not accepted.
- We also do not accept returns for: wrong items ordered by the buyer, unspecified or unsuitable applications, cancelled projects, opened packaging, or a better price found later.
- A written return approval (RMA) from TSA is required before anything is shipped back. Returns sent without an RMA will not be accepted. We will give you the return address with the RMA.
3. Delivery faults (all destinations)
This covers items that are wrong, missing, damaged in transit or dead on arrival.
- Report the problem within 3 x 24 hours of the courier’s recorded delivery time.
- Send: an unedited unboxing video that begins before the outer packaging is opened, photos of the carton and the item, and your order number and tracking number.
- Claims without this evidence may not be processed.
4. Manufacturer warranty
- Warranty coverage follows the manufacturer’s standard warranty. Where no period is stated, this is typically 12 months from the invoice date.
- Valid warranty claims are resolved by repair or replacement. Cash refunds are not issued for warranty-only claims.
- To process a claim we need the original invoice and the serial number of the unit.
5. Warranty exclusions
Warranty does not cover:
- drops or physical impact;
- liquid or dust damage;
- overvoltage or overcurrent;
- incorrect connections or use outside the stated specification;
- consumables;
- battery leakage;
- cosmetic wear;
- repair or modification not approved by the manufacturer;
- operation outside the specified environmental conditions;
- used or ex-demo units, unless the product listing states otherwise.
Seals on the instrument must remain intact for any warranty claim to be considered.
6. How to make a claim
- Email sales@tsaindo.com with the subject line Warranty Claim – [your order number].
- Include your order number, the product, the serial number, a description of the fault, and supporting photos or video.
- Wait for our written reply and an RMA number before you ship anything.
We will acknowledge your claim by email.
7. Outcomes
- Repair is the standard outcome.
- Replacement may be offered where repair is not practical.
- Store credit may be offered at our discretion where neither repair nor replacement is possible.
8. Statutory rights
Nothing in this policy limits any rights you have under mandatory consumer or trade law that cannot be excluded in your country.
9. Changes to this policy
The version of this policy in force on the date of your order applies to that order.
10. Contact
Teknologi Sistem Amanah (TSA)
Email: sales@tsaindo.com
WhatsApp: +62 851-2196-7508
Jl. Maligi Raya (J7QF+2J8), Sukaluyu, Telukjambe Timur, Karawang, Jawa Barat 41361, Indonesia